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3/25/2009




Off Madison Ave

March 25, 2009




                  2




                             1
3/25/2009




                                                              3

    It takes more than just good ideas…




                                                              4

Opportunity 1 – Review Budget Allocation

90% Traditional - 10%Online   At Least 20% Online (growing)




                                                                         2
3/25/2009




                                                                         5

    Opportunity 2 – Prioritize Expenditures
                                    β€’ Rank activities based on
                                      likely ROI
                                      – Maximize exposure for
                                        most likely pay-offs first
                                         β€’ Search, email, relationship
                                           building
                                      – Ask questions:
                                         β€’ Will this new β€œx” move the
                                           results needle further than
                                           smarter tactical execution?
                                         β€’ Is data available to prove
                                           demand?
                                         β€’ What can be done
                                           effectively in house?




                                                                         6

Opportunity 3 – Reduce Reliance on Paid Media
β€’ Make your budget work
  as hard as possible for
  as long as possible
   – Allocate budget to create
     assets that will last
     beyond the campaign
      β€’ SEO, landing pages,
        microsites, relationships
   – Make sure the media
     you do purchase is
     highly targeted and
     converts
      β€’ Landing pages, rich media




                                                                                    3
3/25/2009




                                                   7

  Opportunity 4 – Audience Understanding

β€’ Relevant communication
  converts best
β€’ Explore your client’s
  customer knowledge:
  – Why have they converted
    in the past?
  – What do they want? What
    are they saying?
  – Behavior trends?
β€’ Questions remain?
  – Survey, mine databases




                                                   8

     Listen To The Target Audiences
 Social communications findings are tremendously
         helpful, but what about search data?




                                                              4
3/25/2009




                                                          9

Opportunity 5 – True Marketing Integration
                          β€’ Create consistent
                            experiences across
                            mediums:
                             – Is your client ready to
                               nab interest created?
                             – Does offline creative
                               and messaging match
                               online?
                             – Do calls to action work
                               efficiently together?
                             – Can assets be
                               repurposed across
                               mediums to save $?




                                                         10

   Opportunity 6 – Test Everything
  (including offline creative before production)




                                                                     5
3/25/2009




                        11

Landing Page Testing




                       12

   Email Testing




                       12




                                    6
3/25/2009




                                                             13

  Opportunity 7 – Lifecycle Marketing
β€’ Segment lists and communicate with current and
  potential customers based on:
   – Past behavior
   – Stated interests
   – Desired communication methods (direct mail, email,
     mobile, etc)
   – Loyalty level
β€’ Added benefit – costs are often reduced and
  responses increase




                                                             14

                Opportunities 8 - x
β€’ What are we missing? (added from audience
  participation)
   – Agile Web development that allows for easy/swift site
     changes and testing
   – Teach clients how to fish (especially with social)




                                                                         7
3/25/2009




                                                      15
            Predictions for Client Demand
          (when larger budgets return-within 2 yrs)
β€’ Branding and design
  resurgence
   – Holding budgets back now
β€’ Blurring of disciplines
β€’ The expected norm:
   –   Prioritization for ROI
   –   Multi-channel integration
   –   Testing
   –   Cross discipline strategy including
       direct communication
β€’ More agency consulting, less
  agency β€œdoing”




                    Thanks for your time




                                                                  8

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Marketing Opportunities in a Down Economy - Gangplank Brownbag Series - Mike Corak of Off Madison Ave Presenting

  • 2. 3/25/2009 3 It takes more than just good ideas… 4 Opportunity 1 – Review Budget Allocation 90% Traditional - 10%Online At Least 20% Online (growing) 2
  • 3. 3/25/2009 5 Opportunity 2 – Prioritize Expenditures β€’ Rank activities based on likely ROI – Maximize exposure for most likely pay-offs first β€’ Search, email, relationship building – Ask questions: β€’ Will this new β€œx” move the results needle further than smarter tactical execution? β€’ Is data available to prove demand? β€’ What can be done effectively in house? 6 Opportunity 3 – Reduce Reliance on Paid Media β€’ Make your budget work as hard as possible for as long as possible – Allocate budget to create assets that will last beyond the campaign β€’ SEO, landing pages, microsites, relationships – Make sure the media you do purchase is highly targeted and converts β€’ Landing pages, rich media 3
  • 4. 3/25/2009 7 Opportunity 4 – Audience Understanding β€’ Relevant communication converts best β€’ Explore your client’s customer knowledge: – Why have they converted in the past? – What do they want? What are they saying? – Behavior trends? β€’ Questions remain? – Survey, mine databases 8 Listen To The Target Audiences Social communications findings are tremendously helpful, but what about search data? 4
  • 5. 3/25/2009 9 Opportunity 5 – True Marketing Integration β€’ Create consistent experiences across mediums: – Is your client ready to nab interest created? – Does offline creative and messaging match online? – Do calls to action work efficiently together? – Can assets be repurposed across mediums to save $? 10 Opportunity 6 – Test Everything (including offline creative before production) 5
  • 6. 3/25/2009 11 Landing Page Testing 12 Email Testing 12 6
  • 7. 3/25/2009 13 Opportunity 7 – Lifecycle Marketing β€’ Segment lists and communicate with current and potential customers based on: – Past behavior – Stated interests – Desired communication methods (direct mail, email, mobile, etc) – Loyalty level β€’ Added benefit – costs are often reduced and responses increase 14 Opportunities 8 - x β€’ What are we missing? (added from audience participation) – Agile Web development that allows for easy/swift site changes and testing – Teach clients how to fish (especially with social) 7
  • 8. 3/25/2009 15 Predictions for Client Demand (when larger budgets return-within 2 yrs) β€’ Branding and design resurgence – Holding budgets back now β€’ Blurring of disciplines β€’ The expected norm: – Prioritization for ROI – Multi-channel integration – Testing – Cross discipline strategy including direct communication β€’ More agency consulting, less agency β€œdoing” Thanks for your time 8