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Yvonne Jones
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Superior Customer Service For Small Business Owners & Entrepreneurs - Satisfy the Needs of Customers to Earn Their Loyalty Kindle Edition

by Yvonne A. Jones (Author) Format: Kindle Edition
4.3 4.3 out of 5 stars 3 ratings
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Superior customer satisfaction is critical to quality customer satisfaction and is essential to building customer loyalty. Small business owners and entrepreneurs need to be especially conscious of the role of customer satisfaction in their business. Customer loyalty must be a prime focus as you need customers who become your raving fans and want to purchase from you time and again.

Small business owners and entrepreneurs can increase customer loyalty by being alert to identify and satisfy customer needs. When you satisfy customer needs, you will build strong relationships with your customers and clients.

Customer loyalty and and retention go hand in hand. Your customers will be loyal to you if they see that as small business owners and entrepreneurs you are concerned about identifying and satisfying their needs. Satisfied customers will be loyal customers, and it all starts with superior customer service.
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  1. Print length
    70 pages
  2. Language
    English
  3. Sticky notes
    On Kindle Scribe
  4. Publication date
    July 31, 2011
  5. File size
    188 KB
  6. Page Flip
    Enabled
  7. Word Wise
    Enabled
  8. Enhanced typesetting
    Enabled
  9. See all details
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Product details

  • ASIN ‏ : ‎ B005FDMIUC
  • Publication date ‏ : ‎ July 31, 2011
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 188 KB
  • Simultaneous device usage ‏ : ‎ Unlimited
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Sticky notes ‏ : ‎ On Kindle Scribe
  • Print length ‏ : ‎ 70 pages
  • Customer Reviews:
    4.3 4.3 out of 5 stars 3 ratings

About the author

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Yvonne Jones

Yvonne Jones

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Yvonne A Jones was born in Jamaica where she attended schools and worked in Banking, Administration, and Human Resources.

She is married and the mother of three daughters, has three sons-in-law and Nana to 3 grand babies.

Yvonne lives on the Treasure Coast of Florida with her husband, where she enjoys networking, meeting and serving others in the community.

She is a Featured Contributor to BIZCATALYST360: https://www.bizcatalyst360.com/author/YvonneAJones/. She's also a Certified Strategy and Accountability Coach with Master Coach University.

She is the co-author of Best-Seller: "Remarkable Insider Secrets from Women 40 and Wiser" in 2016 and author of "Superior Customer Service for Small Business Owners & Entrepreneurs" published on Kindle.

Yvonne enjoys working with her favorite clients - women 50 and Wiser - and helping service-based entrepreneurs, soloprofessionals, and small business owners get clear on their purpose and goals, identify limiting beliefs that act as barriers to success which keep them stuck, and accelerate their growth so they achieve success on their terms. She focuses on helping her clients not only attract new clients to their business but also retain them so they have less stress and more FUN in their business. https://50andWiserCoaching.com

Customer reviews

4.3 out of 5 stars
4.3 out of 5
3 global ratings

Top reviews from the United States

CarolT
4.0 out of 5 stars Very informative and practical
Reviewed in the United States on October 3, 2011
Verified Purchase
I read this book shortly after it was available on Kindle. I read it in two sessions, it was that engaging. It is very informative, easy to read and very practical. I would recommend this book especially for small business owners. The principles are simple (but profound) and easy to implement. Many small businesses, especially in the Caribbean Region, do not pay enough attention to customer service. The principles in this book will go a long way in changing this reality if they are taken on board.
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Amazon Customer
5.0 out of 5 stars Great first book - by a true expert!
Reviewed in the United States on April 9, 2012
I have known Yvonne for several years, and this book is just what one would expect from her. She's thorough, she's experienced and she lays out the content in an easy-to-digest format. None of us can run our businesses without superior customer service. This book tells us how. Thanks, Yvonne!
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